FREQUENTLY ASKED QUESTIONS

How many ranks are SpendnEarn Distributors divided into?

We have Four Categories ranks for our distributors- Blue Card, Silver Card, Gold Card and Platinum Card. Anyone who first signs up to SpendnEarn becomes a IBO (Independent Business Owner).

How does the rank system work and how will it affect discounts and perks?

As you advance through the ranks you are eligible for higher discounts and perks. To get the full details of how the rank system works and how you can access total BV/BRP of up to 75% on our product prices you can check out our Compensation Plan page

What are the requirements to become a SpendnEarn Consultant?

Everyone who is over 18 years of age and is an Indian citizen is eligible to become a SpendnEarn business consultant. You will need to be invited by an existing SpendnEarn distributor in order to sign up.
You will also need an Aadhar card, PAN card, and valid bank details to complete the sign-up process. * Terms and conditions apply

What does it mean to be a SpendnEarn Business Consultant?

Once you become a SpendnEarn fashion consultant, you become a part of a vibrant community. Some of the advantages of a SpendnEarn membership are:

- You can purchase SpendnEarn products at earn BV/BRP.
- You can take part in our loyalty and reward program for distributors
- You would be eligible to take advantage of unique promotions and offers
* Terms and conditions apply

Do I have to pay to become a SpendnEarn Business Consultant?

You can sign up as a SpendnEarn Business Consultant for FREE, subject to certain terms and conditions.

SpendnEarn also does not host or charge any amount for any kind of training. As a Fashion Consultant, you only have to pay for the SpendnEarn products that you order on our website.

How do I register myself as a SpendnEarn Business Consultant?

Registration with SpendnEarn is usually by invitation only. In order to become a SpendnEarn Business consultant you must be invited to join by an existing SpendnEarn Business Consultant. You can't sign up as a SpendnEarn Business Consultant by visiting our website or our offices.

How do I place an order?

There are two ways in which you can order SpendnEarn products:

-1. Place an order on the website Log in to your account at www.spendnearn.in, browse our site, and place your order online. Only SpendnEarn distributors are eligible to order online.
2. Become a Customer You can place your order through one of our many distributors. They will be able to advise you, show you samples of our products, and answer any questions you may have about our products.
* Terms and Conditions apply

How much time will it take for my order be delivered?

SpendnEarn works with several logistics partners to deliver nearly all orders within 7 working days. If you are in a remote location your order might be delayed by a couple of more days.

Does SpendnEarn provide a Money Back Guarantee?

SpendnEarn specializes in trendy and high quality apparel for men and women and creates clothing manufactured to the highest specifications possible.
We believe strongly in our product so much so that we offer a 100% satisfaction guarantee on all the products we sell. If you are not completely satisfied with our product you may return it within 30 days from the date of invoice for a full refund.
The Following conditions apply when returning a product:

- The product must be returned by a SpendnEarn distributor to SpendnEarn within 30 days from the date of invoice.
- All tags/labels/packaging should be intact before returning an item.
- SpendnEarn reserves the right to accept or reject any claim in case the physical product does not match the description of the product sold or if the product does not fall within the timeline during which it can be returned.
- The SpendnEarn distributor will either be offered a replacement or be refunded the sum due to his or her registered bank account.
- All handling charges for shipping an item or items must be borne by the sender.

Which ordering mode should I use?

We recommend that you place your order directly online from SpendnEarn.com after logging in to your distributor account. Where can I find information about SpendnEarn products? Each product has its own page online on the SpendnEarn website where you will find a detailed description of the product. If you buy from a distributor, you can also contact them to receive further product information and recommendations

What happens If the products I have ordered are out of stock?

Only products that are available for sale and delivery within the time stipulated are visible on the SpendnEarn website.
* Terms and conditions apply
Why do I need an Invoice Number in addition to an Order Number?
For each order you will receive a confirmation with your invoice number. The invoice number will be written clearly on your bill and will be visible on your confirmation screen and will be available in your order history as well.
The invoice number helps us identify you when you contact SpendnEarn Customer Care. It also helps in solving potential problems more quickly if you need help.
You invoice number is also needed in case you need to make a complaint or return a product.

Shipping Charges

We strive to deliver products purchased from SpendnEarn in excellent condition and in the fastest time possible. Shipping charges are mentioned below:

Rs 50000 and above: Rs 799
From Rs 10000 to Rs 49999: Rs 699
From Rs 4800 to Rs 9999: Rs 190
From Rs 4000 to Rs 4799: Rs 125
Up to Rs 3999 : Rs 99
If the order is cancelled, lost or not delivered to your preferred location, we will refund the complete order amount in the form of credit points including any shipping charges.
If you cancel part of the order, shipping charges will not be refunded.
If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on www.spendnearn.in Returns Policy.
Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.

Shipping Times DOMESTIC

North India: 2-4 working days.

Other Regions: 4-7 working days.
NOTE: We don't Ship international Orders right now. International operations will start very soon.

What payment options do I have when buying from SpendnEarn?

You may choose between several payment options on our website during checkout.
I. Credit/ Debit Cards: Payments can be made using a credit or debit card on the SpendnEarn website.
II. Net Banking: Payments to SpendnEarn can also be made using either of the IMPS, UPI, or NEFT modes of payment.
III. You van also add the products to your cart and select the pay later options and request to company for credit against the same order by transfer amount to the company by NFT, RTGS, DD and imps Only .
We do not accept cash deposits into our account.
** Please do not handover cash or deposit cash to the account of any distributor **

What advantage do distributors get when they share their PAN card details with SpendnEarn?

If a distributor shares their PAN card details with SpendnEarn, TDS on their performance bonus will be deducted at the rate of 5%.
If distributors don't share their PAN card details with us in the form of a self-attested copy, we will deduct TDS at the rate of 20% as per TDS rules as defined in the Income Tax Act of 1961.

If I want to cancel the full order but I do not see any option then how to do so?

You can cancel your order by logging into your distributor account and visiting the order section. You cannot cancel your order if it has already been dispatched. However, you can raise your claim in case you no longer required the products

By what time should I report any claim?

Any Refund complaint must be reported within 30 days of invoicing. Refund Claims that are reported after more than thirty days from invoicing will not be entertained.
* Terms and conditions apply

How will I get the money back if my claim is accepted?

We will refund the money to your bank account using the banking details you have shared with us.
* Terms and conditions apply

In case of damaged product/wrong product/quality issues what should I do?

You can register your complaint by clicking on the chat button within 24 to 48 hours from date of delivery of product and create an online ticket. You can also call us at 0124-2372244 and register your complaint online.
Once your claim has been filed we will arrange for a reverse pickup (if you send us the damaged product we will adjust you the shipping fees against your next purchase) Any claim pertaining to damage will not be approved unless the SpendnEarn warehouse team has received the physical product and conducted a quality control test.
You will be kept updated about the progress of your claim through automated emails.
Note: Any claim for damaged product/quality issue/wrong product reported after 48 hours from the date of delivery will not be entertained.

What is the SpendnEarn reward programme?

We offer attractive rewards to our distributors who achieve goals against their set targets. These rewards are a mix of gadgets (smartphones, cameras), cars, bikes, and personalized experiences like trips to exotic locations abroad.
* Terms and conditions apply

Where can I find more information about it?

We keep on updating our rewards programme to keep it fresh and exciting. To find out more details, please follow our social media pages. You can also check in your login panel in news sections.
* Terms and conditions apply

What are the rules to be followed by SpendnEarn distributors while running their business?

SpendnEarn has strict rules of conduct for its distributors. Some of the highlights
- Distributors must abide the guidelines of Ministry of Consumer Affairs in their daily conduct in addition to our Code of Conduct .
- Distributors cannot sell products over MRP.
- Distributors can't use the SpendnEarn platform to sell products from other brands.
- Distributors shall respect the decision of customer and shall not compel them to purchase.
- Protect the intellectual property rights of SpendnEarn.

What happens if distributors don't follow the Code of Conduct?

If a distributor fails to follow the Code of Conduct, his/ her distributorship is liable for immediate termination or such other disciplinary actions such as Rank Demotion, Forfeiture of commission, Suspension of distributorship, legal action etc. as may be decided by the Company at its sole discretion on case to case basis.
* Terms and conditions apply

Does SpendnEarn provide jobs or salaries to distributors?

No, SpendnEarn doesn't offer any jobs to distributors, only business opportunities. In case someone offers jobs in the name of SpendnEarn, please inform us at help@spendnearn.in .

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